WHEN TO EXPECT YOUR PACKAGE
Shipping Confirmation Emails
A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple ship confirmations with an update on each individual item. Please allow up to 12-24 business hours from shipping confirmation, to have visibility to carrier tracking data and tracking movement.
Shipping Multiple Items
If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different marketplace partners. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information.
Check My Order Status
Simply click "My Account" and find your order number under "Order History" to view its status. Click here to view your account and orders.
Track My Package
We will keep you updated on your order status via email. Please allow up to 12-24 Business hours from shipping confirmation, to have visibility to the carrier's tracking data and tracking movement. If you have a wastermalls account, you can also check the status of your order anytime.
If you have a wastermalls account: Log into "My Account", click on order number in "Order History", to view status. If order number is not displayed, click on "View All Orders".
If you do not have a wastermalls account, please click here to use our order tracking lookup tool.
What "Availability" Means
"Availability" refers to fulfillment time before an item ships. This will also be indicated with each item in your cart with the notation "Ships in X days", as each item may have a different availability. This information is also located in the details of all items we offer. Please keep this in mind when selecting your shipping method to calculate your receipt date. Please click here for shipping rates and delivery times.
Furniture / Large Shipments
All furniture deliveries require a valid telephone number. Please ensure this is entered in shipping information on your order.
Delivery Policy
Please have the delivery service wait on location until you can inspect the item. If there is an issue with this, please contact wastermalls immediately.
Do Not Sign POD Until You Inspect The Item. (Remember that by signing for a package, you are indicating that your item has arrived and that it was delivered in acceptable condition.). If the item is damaged and you do not sign for it as damaged, we will not be able to file a claim for the damages.
Visible Damage- Damage Is Visible Upon Delivery
Open any package showing probability of damage
Take photos showing all damages including the packaging
Note specifically on POD just how much and what is damaged
DO NOT SIGN POD "SUBJECT TO INSPECTION"
Have driver sign the POD acknowledging the damage
Freight must be available for inspection by carrier
If There Is Visible Damage, And It Is Not Notated At Time Of Delivery, You Will Be Responsible For Any Replacement Or Repairs
Concealed Damage- Damage Not Visible Upon Delivery
Immediately contact wastermalls informing them of concealed damage within 24 hours of delivery
Take photos of the damage and the boxes
Keep original packaging intact
Freight must be available for inspection by carrier
IF WE DO NOT HAVE PICTURES OF THE BOXES, WE WILL NOT BE ABLE TO FILE A CLAIM, AND YOU WILL BE RESPONSIBLE FOR ANY REPLACEMENTS OR REPAIRS.
SHIPPING RATE & DELIVERY TIME
Most items are available to ship in 1-2 business days unless otherwise noted by Availability in the item details.
A business day is considered Monday through Friday, excluding holidays.
Orders that contain a wastermalls marketplace partner item may not be eligible for express or expedited shipping. Eligible options will appear at checkout.
Please note- Outbound shipping charges are not refunded when making a return.
Carrier tracking information may not update for 12-24 business hours after ship confirmation email.
International shipments will show as delivered to our freight forwarder in Kentucky, before reaching your International destination.
WHERE WE SHIP
wastermalls ships to the contiguous 48 states, the District of Columbia, Alaska, Hawaii, Puerto Rico and APO/FPO addresses (For most items). (Some Marketplace items have shipping restrictions) to Shipping options offered during checkout may vary based upon the shipping address provided.
Shipping To PO Boxes And Hotels
Due to security reasons, we do not ship to hotels or P.O. boxes, unless the address is a military (APO or FPO) or university address.
Shipping To An APO/FPO Address
APO/FPO shipments may require additional delivery time in addition to standard shipping methods. Please also note that certain items from our Marketplace Partners may not be eligible to ship to an APO/FPO address.
Shipping To Alaska, Hawaii Or Puerto Rico
Alaska, Hawaii, or Puerto Rico shipments may require additional delivery time in addition to standard shipping methods. Please also note that certain items from our Marketplace Partners may not be eligible to ship to Alaska, Hawaii, or Puerto Rico.
International Shipping
For your ultimate convenience, international shipping costs include all duties, taxes and brokerage fees so that there are no additional shipping fees upon delivery. Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process.